Due to EU Customs rules governing non-EU goods, VAT and customs charges now apply when you buy goods outside of the EU. At An Post, we’re here to help and want to continue to make online shopping easy for you.
Expecting a delivery from the UK?
Some UK deliveries have customs charges due. If the online retailer or sender doesn't deal with them up front, they need to be paid before An Post can deliver your parcel.
When customs charges are due, we'll let you know with a postcard, email or text. You can pay them easily on our website, on the An Post app or in your local post office.
Expecting a delivery from a smaller retailer or friends and family in the UK?
EU customs rules mean that every parcel coming from outside the EU must be sent with electronic data before it can be delivered by An Post. If you are ordering anything new from a smaller retailer in the UK or friends and family are sending you a parcel, remind them to use Royal Mails Click & Drop service before they send it.
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Shop online, worldwide.
While there are changes, you can still shop with ease online. Online shopping is safe and convenient, more shoppers are buying online and delivery times for most eCommerce parcels are faster than ever. We would advise customers receiving parcels from outside the EU to check with the sender that they are completing the appropriate documentation with any parcels they send. You can browse our FAQ's for further advice.
Read our guide to shopping online
You can also download our guide to shopping online here.
The An Post Guide is intended for information purposes only. Buying goods online from outside of the EU (including the UK) is subject to EU Customs and VAT legislation. For further information visit the Revenue website.
Key things to note
If you buy goods online from outside the European Union (EU) you may have to pay customs charges (VAT, Customs Duty, Excise Duty). These charges arise on the importation of your goods in accordance with the relevant EU legislation, please see revenue.ie for more information.
Most of your online shopping will not change as VAT and customs charges will be applied at checkout by major retailers that An Post deliver for, so no further action is required by you for delivery.
If VAT and customs charges have not been applied in your shopping basket, Irish Revenue may apply a charge when your goods enter Ireland.
When buying from smaller non-EU retailers
EU customs rules means that Advanced Electronic Data is required on items coming from non-EU countries. These rules also restrict and probihit some goods from coming into Ireland from non-EU markets. Many smaller, more specialist non-EU retailers are not aware of these rules and/or have not put in place the necessary online shopping systems for selling to Ireland, leading to customs delays or returns when these parcels arrive in Ireland.
For more information on ordering online from International retailers, visit our page on customs rules that apply around the world. The EU also have a guide to buying from UK websites for further advice.